Store Manager Job Description

Sample store manager job description provides a full understanding of this role and the typical duties, responsibilities and skills associated with this job.

Collage of store management related images

The duties may vary according to the working environment but the core job tasks and responsibilities remain standard for store manager jobs.


General Purpose

Responsible for the overall management of the daily operations of a store including staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies.

Main Job Tasks, Duties and Responsibilities

  • direct and oversee the recruitment, selection, training and development of staff to build and sustain a high performing team
  • performance manage staff including appraisals, disciplining, counseling, coaching, motivation and mentoring
  • ensure compliance with all labor laws and regulations
  • promote collaboration between staff members to develop a productive work environment
  • schedule and assign employees to meet operational requirements and maximize productivity
  • develop and implement processes to ensure follow through and completion of tasks
  • update and maintain financial records and reports including sales reports, banking, payroll reporting, expenditure
  • analyze and interpret reports to make sound business decisions and ensure sales and profit goals are achieved
  • monitor and analyze market trends and customer needs
  • generate sales forecasts
  • prepare and manage store budgets to meet financial objectives
  • control expenditure and improve cost effectiveness
  • monitor and maintain inventory levels
  • ensure new merchandise gets to the sales floor in a timely manner
  • coordinate contracts to ensure availability of merchandise and services
  • implement and monitor loss prevention procedures to minimize shrinkage
  • demonstrate in-depth product knowledge and maintain awareness of new products and services
  • develop and implement business strategies to attract new customers, expand store traffic and increase sales and profitability
  • maximize sales potential to meet monthly sales goals
  • maintain a high standard of merchandising, placement, store signage and display
  • oversee effective merchandise presentation
  • determine advertising and sales promotions to market merchandise
  • develop pricing policies in accordance with merchandising and trends
  • ensure accurate and competitive pricing
  • deliver excellent service to ensure customer satisfaction
  • investigate and effectively address customer complaints and concerns
  • initiate, implement and monitor operational and staff policies and procedures
  • oversee safety and operational reviews
  • ensure security of store and merchandise through the implementation of appropriate security systems and measures
  • comply with safety, health and sanitation best practices and regulations
  • develop and implement action plans to correct any deficiencies
  • ensure compliance with company policies and procedures
  • maintain quality assurance standards

Education and Experience

  • High school diploma or Bachelor's degree in business or related field preferred
  • working knowledge of business management principles and processes
  • working knowledge of financial reports, forecasting, budgeting and pricing
  • working knowledge of customer service principles and customer relationship management
  • current and in-depth market and product knowledge
  • experience in performance management and development of staff
  • experience in scheduling and coordinating staff
  • experience in inventory control
  • working knowledge of relevant computer applications

Key Skills and Competencies

  • strategic planning skills
  • organizational skills
  • attention to detail and accuracy
  • communication skills
  • customer service orientation
  • problem analysis and problem solving
  • judgment and decision-making
  • supervisory skills
  • team player

Retail Store Manager Duties and Skills

Comprehensive list of retail store manager duties and responsibilities plus skill requirements for the position.

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Latest Update - Store Manager Salary reports the average salary for Store Manager job postings in the United states is $48,000 per year as of March 2023.

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