Retail Sales Job Description

Retail sales job description for easy reference. Retail sales jobs can involve a broad spectrum of duties and activities depending on the product, service and merchandise offered by the employer.

The job description clearly outlines the common tasks and activities of a retail sales job and provides a description of the skills, knowledge and key competencies required in the job.

Adapt this job description example to match the requirements of your specific retail position.


General Purpose

To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.

Main Job Tasks, Duties and Responsibilities

  • greet customers
  • find out the customer's needs
  • recommend, select and help locate the right merchandise
  • describe a product's features and benefits
  • demonstrate use and operation of the product
  • answer customer queries regarding the store and the merchandise
  • make suggestions and encourage purchase of products
  • provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
  • provide information about financing available
  • receive and process cash, check and charge/credit payments
  • provide change and receipts
  • bag or package purchases
  • gift wrap merchandise
  • count money, sort charge slips and balance monies
  • maintain sales records
  • place special orders
  • organize and process merchandise exchanges
  • process repair or alteration of merchandise
  • stay current with sales prices
  • recognize and monitor security issues
  • arrange and display merchandise
  • keep merchandise area tidy
  • take stock inventory
  • requisition new stock

Education and Experience

  • high school diploma or equivalent preferred
  • knowledge of customer service principles and processes
  • knowledge of sales principles
  • relevant product knowledge and training
  • experience in a retail, customer service or sales environment
  • basic business administration knowledge

Key Skills and Competencies

  • good communication skills
  • customer service orientation
  • patience
  • adaptability
  • initiative
  • persuasiveness
  • stress tolerance
  • high energy level
  • integrity

Do you want to create a winning resume? Use the sample retail sales resume to help you.

Always include a retail cover letter with your job application.

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Latest Update - Retail Sales Salary reports the average salary for Retail Sales Associate job postings in the United States is $13.00 per hour as of January 2020.

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