You've got the customer service job interview. Well done! Prepare thoroughly using these common customer service interview questions and answers and be sure of standing out as the best candidate for the customer service job opportunity.
All customer service positions involve creating a positive relationship with the customer and ensuring the interaction the customer has is an efficient and satisfying experience. Expect interview questions that explore your ability to provide the right service to the customer.
Customer service is all about establishing good relationships with the customer. How you establish rapport with your interviewer will provide a good indication of your ability to interact with customers. First impressions count and how you introduce yourself in the interview is key.
Candidates at a customer service job interview are asked a number of different questions:
Standard interview questions and answers
These often begin with the interview question:
Tell me about yourself
This can be a tricky question to answer. You can use these good sample interview answers to Tell me about yourself to help you develop your own winning answer.
Other standard interview question include
Interviewers are impressed by candidates you have prepared good interview answers that demonstrate the relevance of their skills and experience to the position. We provide a comprehensive list of common interview questions with sample interview answers.
Common questions about customer service
Frequently asked interview questions include:
Find excellent answers to these questions at Customer Service Job Interview Questions
Behavioral interview questions for customer service
You can also expect customer service behavioral interview questions that look for evidence of the key competencies needed to succeed in a customer service position.
These customer service skills include customer service orientation, problem analysis and solving, accuracy, adaptability, patience and stress tolerance. Typical behavioral interview questions around these competencies and interview answer guidelines are found at Customer Service Behavioral Interview Questions
What is good customer service?
For detailed answers to questions about how you define and understand customer service go to:
service jobs include those in retail, the call center, on a help
desk and in sales.
Specific interview guides for each of these positions include a list of job-specific interview questions with practical interview answer guidelines.
How to prepare for your customer service interview
Before your customer service job interview carefully research the company. Familiarize yourself with the company's services and products, their mission, vision and future plans.
Find out who the company's competitors are and make notes of interesting facts about the company. Even if you are familiar with the company, you will learn valuable information from preparing for your job interview
Gain a full understanding of the customer service role at Customer Service Job Description
Use this research to prepare some insightful questions to ask in the interview. This list of good interview questions to ask include those that explore organizational strategy and plans, management style and ethos and the job itself.
These example answers for interviews will help you handle any job interview question successfully.
Your interview communication skills
communication skills are key to success in a customer service position.
Listen carefully and ask relevant questions to clarify what the
interviewer is asking.
Answer concisely and clearly. Use these communication tips for job interviews to help you.Inspirational Customer Service Quotes
Prepare for any customer service job interview by using the interview guides put together by experts in the industry.
The better prepared you are the more confident and professional you will
be in your job interview. Impress the interviewer and get the customer
service job you want.