Help Desk Resume

Develop a help desk resume that clearly demonstrates your ability to provide efficient technical support relevant to the potential employer's needs.

Get noticed as a help desk specialist who is able to solve problems efficiently and achieve the right results. Help desk jobs are as much about dealing effectively with people as they are about technical know-how.

Adapt the help desk resume objective examples to effectively show the company that you can handle all the specific job requirements and meet their help desk position needs.



Your mailing address
Your phone numbers
Your email address



Seeking a position as a help desk technician in a demanding work environment.

To secure a position of help desk specialist where my technical problem-solving skills are well utilized.

Objective Statement

Example 1

A skilled help desk professional with over X years experience providing user support and solutions in high demand work environments. Expertise includes:

  • Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales.
  • In-depth knowledge of a range of software applications and operating systems.

An independent and results-driven worker with a strong commitment to increasing staff productivity.

Example 2

A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Relevant skills include:

  • Proven ability to diagnose problems, find the root cause and supply lasting solutions.
  • Extensive end-user training experience.
  • Experienced in communicating complex information in an easily understood format to a diverse customer base.
  • Proficient in a number of operating systems and applications.
  • A solid reputation for professionalism and responsiveness.

Work Experience

Help Desk Specialist

The Company, Chicago, IL
January 2018 - Date

  • diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
  • provide technical support for X number of diverse users nationally
  • handle an average of X calls per day
  • resolve X% of calls within company's X-minute requirement
  • prioritize and escalate issues where required
  • install, configure and modify hardware and software to ensure optimal performance
  • plan and lead training sessions for new and existing users
  • monitor, log and track all phases of help desk support

Help Desk Support

Atlantic Corporation, Chicago, IL
August 2013 - December 2017

  • provided first-tier support and troubleshooting for technology products and applications
  • performed physical set up of desktop hardware and software
  • served on team installing hardware and software upgrades
  • managed inventory and tracked all hardware and software used

Education and Qualifications

De Paul University, Chicago, IL
BA degree in Computing, 2013

Microsoft Certified Solutions Expert (MCSE)

Apple Certified Macintosh Technician (ACMT)

Technical Skills

  • platforms: Windows 10, Mac operating system, Unix, NetWare Servers
  • applications: MS Office, Norton Internet Security, Bitdefender Total Security, VMware
  • strong knowledge of LAN, WAN and VPN
  • solid knowledge of IT Help Desk system

Core Competencies

  • organizational and planning skills
  • critical thinking
  • attention to detail
  • communication skills
  • customer-service orientation
  • problem analysis and resolution
  • adaptability
  • flexibility
  • stress tolerance
  • conflict resolution
  • collaborative skills


Available on request.

Help desk duties, responsibilities and skills

Insert your own job information into the structure of this help desk resume sample. Get help from the help desk job description

Help desk resume keywords

Make sure your resume gets past the applicant tracking system by using the right help desk resume keywords. Carefully review the job posting to determine the essential job requirements and use the keywords that match these requirements in your resume. These will include:

  • technical skills
  • knowledge and experience
  • qualifications and certifications
  • core competencies

Help desk resume pages


Customer Service Resume


Help Desk Job Description


Sample Call Center Resume

Sample Cover Letters

Help desk job interviews


Help Desk Interview Questions


Customer Service Interview Q&A


Call Center Interview Questions

Help Desk Interview Questions

Typical Interview Questions

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