Customer Service Resume Template

The customer service resume template can be adapted to clearly show your own job-related experience.

This sample customer service resume provides an easy-to-use structure and format for you to insert your own career information to develop a well written resume.

Edit the customer service resume objective and summary examples to highlight your own strengths and skills, convince the employer of your suitability and get ready for the customer service job interview

CUSTOMER SERVICE RESUME

YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address

Objective

Examples:

Seeking a customer service position in a well regarded company.

A customer service role in a challenging environment.

To obtain employment as a customer service specialist in a dynamic company.

Objective Statement

Example 1:

An energetic customer service professional with solid experience providing diverse customer support in high volume call center environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets.

Example 2:

A self-motivated professional with over X years experience in the customer service industry. Areas of strength include:

Excellent organizational and communication skills contribute to high levels of efficiency and productivity.
Proven track record in resolving complex customer issues and implementing workable solutions.
A strong sense of urgency ensures customer satisfaction and improved customer retention levels.
The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service.
Verified achievement of performance bench marks in all areas.

Example 3:

A results-orientated customer service specialist with X years experience. Relevant expertise includes:

Strong track record of for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty.
Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution.
A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.

Work Experience

Customer Service Representative

Vericom Telecommunications Company, Newark, NJ

January 2015 - Date

interact with diverse customer base in person, online and by phone
provide detailed information on services and products to customers
recommend service and product options to meet customer needs
demonstrate and instruct on products
open new customer accounts
complete and process contracts
schedule and follow up on installations and service calls
manage service, product and billing inquiries and complaints
conduct customer satisfaction surveys and generate business through follow up
maintain records of all customer interactions and transactions
produce weekly reports for management
achieve performance objectives in all areas consistently

Customer Service Agent

Brand Distributors, Newark, NJ

September 2010 - November 2014

performed customer verifications
entered, processed and expedited customer orders
prepared all email correspondence relating to customer services
addressed customer account queries and problems
managed product shipping issues
provided ongoing support to customers

Education

Ramapo College, Mahwah, NJ
BA Social Science, 2010

Diploma in Customer Relationship Management, 2012

Technical Skills

MS Office and Excel
CRM software - Siebel and SAP
data entry and collation skills
digital platforms
numeracy skills

Core Competencies

communication skills
customer service orientation
problem-solving
information management
organization and planning skills
accuracy
persuasive ability
stress tolerance

References

Available on request

What is a good objective for a resume for customer service?

Get inspired with these powerful customer service resume objective examples.

Customer Service Duties and Responsibilities

Include your own customer service job information into this customer service resume template. Use the detailed job description at
Customer Service Job Description to help you.