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Customer Service Resume Template
The customer service resume template can be adapted to clearly show your own job-related experience.
This sample customer service resume provides an easy-to-use structure and format for you to insert your own career information to develop a well written resume.
Edit the customer service resume objective and profile summary examples to highlight your own strengths and skills, convince the employer of your suitability and get ready for the customer service job interview
CUSTOMER SERVICE RESUME TEMPLATE
YOUR FULL NAME
Your mailing address
Your phone numbers
Your email address
Objective
Examples:
Seeking a customer service position in a well regarded company.
A customer service role in a challenging environment.
To obtain employment as a customer service specialist in a dynamic company.
Objective Statement
Example 1:
An energetic customer service professional with solid experience providing diverse customer support in high volume call center environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets.
Example 2:
A self-motivated professional with over X years experience in the customer service industry. Areas of strength include:
- Excellent organizational and communication skills contribute to high levels of efficiency and productivity.
- Proven track record in resolving complex customer issues and implementing workable solutions.
- A strong sense of urgency ensures customer satisfaction and improved customer retention levels.
- The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service.
- Verified achievement of performance bench marks in all areas.
Example 3:
A results-orientated customer service specialist with X years experience. Relevant expertise includes:
- Strong track record of for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty.
- Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution.
- A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.
Work Experience
Customer Service Representative
Vericom Telecommunications Company, Newark, NJ
January 2019 - Date
- interact with diverse customer base in person, online and by phone
- provide detailed information on services and products to customers
- recommend service and product options to meet customer needs
- demonstrate and instruct on products
- open new customer accounts
- complete and process contracts
- schedule and follow up on installations and service calls
- manage service, product and billing inquiries and complaints
- conduct customer satisfaction surveys and generate business through follow up
- maintain records of all customer interactions and transactions
- produce weekly reports for management
- achieve performance objectives in all areas consistently
Customer Service Agent
Brand Distributors, Newark, NJ
September 2015 - November 2018
- performed customer verifications
- entered, processed and expedited customer orders
- prepared all email correspondence relating to customer services
- addressed customer account queries and problems
- managed product shipping issues
- provided ongoing support to customers
Education
Ramapo College, Mahwah, NJ
BA Social Science, 2014
Diploma in Customer Relationship Management, 2015
Technical Skills
- MS Office and Excel
- CRM software - Siebel and SAP
- data entry and collation skills
- digital platforms
- numeracy skills
Core Competencies
- communication skills
- customer service orientation
- problem-solving
- information management
- organization and planning skills
- accuracy
- persuasive ability
- stress tolerance
References
Available on request
What is a good objective for a resume for customer service?
Get inspired with these powerful customer service resume objective examples.
Customer Service Duties and Responsibilities
Include your own customer service job information into this free customer service resume template. Use the detailed job description at Customer Service Job Duties to help you.
Your Customer Service Cover Letter
Always send a well written cover letter with your resume. Use the sample Customer Service Cover Letter
Customer Service Resume Templates
Entry Level Customer Service Resume Template
