The help desk job description applies to the generic help desk function and can easily be revised to suit your specific needs.
The help desk job will vary depending on the organization and overall systems environment but these are the duties and activities common to most help desk positions.
Also detailed are the key skills and abilities required for successful job performance in the help desk position.
HELP DESK JOB DESCRIPTION
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Duties and Responsibilities
Education and Experience
Key Skills and Competencies
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Help Desk Job Interviews
Be prepared for your help desk job interview with these typical help desk interview questions with answer guidelines.
Be ready for common customer service interview questions in your help desk interview.
Recommended Help Desk Job Description Pages
Customer Service Job Description
This job description is a useful resource for both job seekers and employers to clarify the generic tasks and requirements of the help desk function. Adapt it for your own use.
Latest Update - Help Desk Salary
Indeed.com reports that the average salary for Help Desk Analyst job postings on their USA site is $18.00 per hour as of September 2019. Salaries for job postings for Help Desk Support jobs average $18.30 per hour
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