The help desk job description applies to the generic help desk function.
The help desk job will vary depending on the organization and overall systems environment but these are the tasks and activities common to most help desk positions. Also detailed are the key skills and abilities required for successful job performance in this position.
Adapt this sample job description to meet the needs of your specific help desk position
HELP DESK JOB DESCRIPTION
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
Education and Experience
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Help Desk Interviews
Be prepared for your help desk job interview with these typical help desk interview questions with answer guidelines.
Be ready for common customer service interview questions in your help desk interview.
Recommended Help Desk Job Resources
Customer Service Job Description
This job description is a useful resource for both job seekers and employers to clarify the generic tasks and requirements of the help desk function. Adapt it for your own use.
Latest Update - Help Desk Salary
Indeed.com reports that the average salary for Help Desk Support job postings on their USA site is $17.15 per hour as of May 2018. Salaries for job postings for IT Technical Support Specialist average $54,000 per year.
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