Call center resumes should clearly present the skills and strengths you can bring to the call center job. There are well identified competencies required for success in a call center job, highlight these in your resume.
Make good use of the job posting to identify what the employer is looking for in a call center agent. Check that your resume demonstrates these job and candidate requirements and clearly articulates your suitability for the position.
This sample call center agent resume provides an easy-to-use structure for you to insert your own work experience and showcase your abilities relevant to the call center position.
Adapt one of the sample call center resume objective statements to present your own relevant expertise in a concise and convincing format.
YOUR FULL NAME
Your mailing address
Your phone numbers
Your email address
Seeking a position as an in-bound call center professional
A call center agent in a dynamic call center environment
To obtain employment as a call center specialist in a customer-orientated company
A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience.
An energetic employee with a consistent track record in meeting productivity targets in all areas.
An energetic call center agent with over X years experience in a dynamic call center environment. Relevant skills include:
A results-driven call center specialist with X years experience in a
challenging call center environment. An excellent track record of
managing a high volume of calls in a calm and diplomatic manner with
a solid record of success in trouble shooting and resolving problems.
A committed and flexible team member who consistently achieves key performance objectives.
Call Center Agent
The Storage Group Ltd, Philadelphia, PA
January 2016 - Date
Call Center Representative
RCD Cable, Philadelphia, PA
September 2012 - November 2015
Brixton Energy Co, Philadelphia, PA
August 2011 - August 2012
Roxborough High School, Philadelphia, PA
High School Diploma, 2011
Certificate in Customer Relations, 2012
Available on request
Include your own work information in this sample call center resume. Use the detailed call center job description to help you understand the duties and skills for a call center agent.
Call Center Resume Objectives
Make good use of the example call center resume objectives above to develop your own powerful objective statement.
How to write a powerful call center resume objective
Your Call Center Cover Letter
Be sure to include a convincing call center cover letter with your resume.
Call Center Cover Letter to send with your call center resume.
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