Call Center Resumes

Call center resumes should clearly present the skills and strengths you can bring to the call center job. There are well identified competencies required for success in a call center job, highlight these in your resume.

Make good use of the job posting to identify what the employer is looking for in a call center agent. Check that your resume demonstrates these job and candidate requirements and clearly articulates your suitability for the position.

This sample call center agent resume provides an easy-to-use structure for you to insert your own work experience and showcase your abilities relevant to the call center position.

Adapt one of the sample call center resume objective statements to present your own relevant expertise in a concise and convincing format.

CALL CENTER AGENT RESUME SAMPLE

YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address

Objective

Examples:

Seeking a position as an in-bound call center professional

A call center agent in a dynamic call center environment

To obtain employment as a call center specialist in a customer-orientated company

Objective Statement

Example 1

A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience.

An energetic employee with a consistent track record in meeting productivity targets in all areas.

Example 2

An energetic call center agent with over X years experience in a dynamic call center environment. Relevant skills include:

Strong communication and computer skills contribute to high levels of efficiency and productivity.
Proven track record in resolving complex customer issues and finding workable solutions.
A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty.
Verifiable achievement of performance bench marks in all areas.

Example 3

A results-driven call center specialist with X years experience in a challenging call center environment. An excellent track record of managing a high volume of calls in a calm and diplomatic manner with
a solid record of success in trouble shooting and resolving problems.

A committed and flexible team member who consistently achieves key performance objectives.

Work Experience

Call Center Agent

The Storage Group Ltd, Philadelphia, PA

January 2018 - Date

handle incoming calls from a national customer base
provide detailed information on services and products to customers
make appropriate storage recommendations based on customer requirements
locate available storage space
enter accurate and complete customer information into system
process bookings and orders within time frames
research and resolve service, product and billing issues
maintain updated records of all customer interactions
monitor and contact customers for booking renewals
produce weekly call reports for management
achieve and exceed key performance indicators in all areas

Call Center Representative

RCD Cable, Philadelphia, PA

September 2014 - November 2017

answered inquiries relating to account information, products and services, rates and policies
entered and tracked sales orders
resolved complaints
scheduled service calls
expedited priority issues
provided ongoing support to customers

Telemarketing Representative

Brixton Energy Co, Philadelphia, PA

August 2013 - August 2014

called and emailed prospects
discussed products and services with prospective customers
scheduled appointments for prospective customers
liaised with sales team
generated repeat business from existing customers
maintained customer data base

Education

Roxborough High School, Philadelphia, PA
High School Diploma, 2013

Certificate in Customer Relations, 2014

Technical Skills

MS Office
CRM software
call center telephony and technology
data entry and collation skills

Core Competencies

communication skills
customer service orientation
problem-solving
information management
organizational skills
attention to detail
persuasive ability
stress tolerance
adaptability

References

Available on request

Call Center Duties, Responsibilities and Skills for your resume

Include your own work information in this sample call center resume. Use the detailed call center job description to help you understand the duties and skills for a call center agent.