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Call Center Resumes
Call center resumes should clearly present the skills and strengths you can bring to the call center job. There are well identified competencies required for success in a call center job, highlight these in your resume.
Make good use of the job posting to identify what the employer is looking for in a call center agent. Check that your resume demonstrates these job and candidate requirements and clearly articulates your suitability for the position.
This sample call center agent resume provides an easy-to-use structure for you to insert your own work experience and showcase your abilities relevant to the call center position.
Adapt one of the sample call center resume objective statements to present your own relevant expertise in a concise and convincing format.
CALL CENTER AGENT RESUME SAMPLE
YOUR FULL NAME
Your mailing address
Your phone numbers
Your email address
Objective
Examples:
Seeking a position as an in-bound call center professional
A call center agent in a dynamic call center environment
To obtain employment as a call center specialist in a customer-orientated company
Objective Statement
Example 1
A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience.
An energetic employee with a consistent track record in meeting productivity targets in all areas.
Example 2
An energetic call center agent with over X years experience in a dynamic call center environment. Relevant skills include:
- Strong communication and computer skills contribute to high levels of efficiency and productivity.
- Proven track record in resolving complex customer issues and finding workable solutions.
- A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty.
- Verifiable achievement of performance bench marks in all areas.
Example 3
A results-driven call center specialist with X years experience in a
challenging call center environment. An excellent track record of
managing a high volume of calls in a calm and diplomatic manner with
a
solid record of success in trouble shooting and resolving problems.
A committed and flexible team member who consistently achieves key performance objectives.
Work Experience
Call Center Agent
The Storage Group Ltd, Philadelphia, PA
January 2020 - Date
- handle incoming calls from a national customer base
- provide detailed information on services and products to customers
- make appropriate storage recommendations based on customer requirements
- locate available storage space
- enter accurate and complete customer information into system
- process bookings and orders within time frames
- research and resolve service, product and billing issues
- maintain updated records of all customer interactions
- monitor and contact customers for booking renewals
- produce weekly call reports for management
- achieve and exceed key performance indicators in all areas
Call Center Representative
RCD Cable, Philadelphia, PA
September 2017 - November 2019
- answered inquiries relating to account information, products and services, rates and policies
- entered and tracked sales orders
- resolved complaints
- scheduled service calls
- expedited priority issues
- provided ongoing support to customers
Telemarketing Representative
Brixton Energy Co, Philadelphia, PA
August 2015 - August 2017
- called and emailed prospects
- discussed products and services with prospective customers
- scheduled appointments for prospective customers
- liaised with sales team
- generated repeat business from existing customers
- maintained customer data base
Education
Roxborough High School, Philadelphia, PA
High School Diploma, 2013
Certificate in Customer Relations, 2015
Technical Skills
- MS Office
- CRM software
- call center telephony and technology
- data entry and collation skills
Core Competencies
- communication skills
- customer service orientation
- problem-solving
- information management
- organizational skills
- attention to detail
- persuasive ability
- stress tolerance
- adaptability
References
Available on request
Call Center Duties, Responsibilities and Skills for your resume
Include your own work information in this sample call center resume. Use the detailed call center job description to help you understand the duties and skills for a call center agent.
Good Call Center Resume Objectives
Make good use of the example call center resume objectives above to develop your own powerful objective statement.
How to write a powerful call center resume objective
Your Call Center Cover Letter
Be sure to include a convincing call center cover letter with your resume.
Call Center Resume Pages
Customer Service Resume Sample
Customer Service Resume Objective Examples
Entry Level Customer Service Resume
Your Call Center Job Application
Call Center Cover Letter to send with your call center resume.
Call Center Manager Cover Letter
