Call Center Cover Letter

Your call center cover letter is your first introduction to the employer. The main objective of your cover letter is to get the reader's attention and make sure your call center resume and job application receive the necessary consideration.

The employer starts evaluating you the moment you make contact, that's why your cover letter introduction is key to the entire job search process.

Demonstrate your understanding of what the employer is looking for by highlighting those skills and strengths that meet the stated requirements of the job opportunity.


Your Name
Your Address
Your Contact details (phone and email)


Joshua Stevens
Hiring Manager
ABC Company
21 Industry Plaza
New York, NY 10021

Dear Mr Stevens

In response to your job posting for a Call Center Representative, I am forwarding my resume for your review and consideration. I am confident that this position will make optimal use of the extensive skills and capabilities I have developed while working in a high-volume call center over the last X years. These include:

  • Proven ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism.
  • History of success in both inbound and outbound call center functions.
  • Outstanding customer service and communication skills ensure the highest level of customer care.
  • Demonstrated analytical and problem solving skills together with the ability to make sound evaluative judgments.
  • Track record of meeting and exceeding quality assurance expectations and standards.
  • A reputation as a team player who develops and maintains positive working relationships.
  • Demonstrated flexibility regarding working hours
  • Comprehensive computer skills including MS Office and CRM database applications

I believe I can make a valuable contribution to the efficiency and success of your call center and look forward to meeting with you for an in-depth discussion.

Thank you for your time and consideration.


Joe Jobseeker

Your call center resume

Customize your call center representative cover letter to the specific job opportunity. Always include a persuasive cover letter with your call center resume.

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