There are many different answers to the question "What is customer service?" The following is a quick and useful way to define customer service:
Customer service is how you deliver your product and service to the customer including the following:
Other useful definitions of good customer service include:
The customer service job
As a customer service specialist it is important to recognize that your job is to "serve" the customer in the traditional sense. The dictionary defines service as "an act of helpful activity". It defines to serve as "to be of use".
These are excellent starting points for a definition of customer service. Today's customers want to be helped by someone of use to them. This basic premise has got lost in the clutter of scripted approaches and poor listening skills.
A customer service job applicant who demonstrates this fundamental understanding of what is meant by customer service will get the serious attention of a potential employer.
In your interview clearly express your knowledge of what needs to be done to provide excellent customer service and highlight your customer service skills.
What does good customer service look like?
What does customer service mean to you? Best Answers
Recent research published in The Harvard Business Review shows three key components to providing good customer service.
All these factors contribute to an accurate definition of customer service.When understanding the customer service job, interviewing for a customer service position, writing a resume or cover letter for a job opportunity keep these factors in mind.
You will impress as an individual who has taken the time to really try and identify what good customer service means.
You can use a customer service quote that resonates with you to highlight your passion for serving customers. Here are some of the better quotes.
What the experts say ...
"Your most unhappy customers are your greatest source of learning"
"The road to success is paved with well handled mistakes”
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else"
"Don't promise what you can't deliver and deliver everything you promise"
"We see our customers as
invited guests to a party, and we are the hosts. It's our job every day to make
every important aspect of the customer experience a little bit better"
"We think of our customers as people, not wallets."
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”
This customer service job description clearly lists the duties, responsibilities and skills required in the customer service job.
For more information on customer service duties and skills go to definition of customer service Part 2