Customer Service Manager
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CUSTOMER SERVICE MANAGER SAMPLE RESUME
YOUR FULL NAME
Your mailing address
Your phone numbers
Your email address
Seeking a challenging customer service manager job in a well regarded company.
A professional customer service management role in a challenging environment.
A skilled customer service management professional seeking a new career challenge.
A high energy and results-driven professional with over X years customer service experience in a managerial capacity. Relevant skills include:
- Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.
- Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity.
- Responsible for the introduction of a number of successful customer service initiatives resulting in X% improvement in customer satisfaction rankings.
A dedicated manager with the ability to obtain outstanding results in a challenging environment.
A skilled and effective customer service professional with over X years supervisory experience. Expertise includes:
- Proven track record in resolving and reducing customer complaints and meeting customer service level agreements.
- Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels.
- Responsible for successful strategic initiatives to improve team productivity and increase staff retention.
A decisive action-orientated manager who successfully takes complete ownership of the customer service function.
A dedicated customer service manager with X years experience in the X industry. Areas of strength include:
- A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards.
- Reduced staff turnover by X %.
- Developed customer service policies now in use nationally.
- Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability.
- Increased customer retention by 30%.
A results-driven professional with a proven track record of exceeding objectives.
Customer Service Manager
Telcom Industries, Newark, NJ
January 2014 - Date
- lead and manage a team of X customer service agents
- plan, assign and monitor work tasks for optimum team efficiency
- perform quarterly staff performance evaluations
- identify and address development needs
- develop staff training programs and reference manuals
- formulate and implement customer service policies and procedures
- determine customer service requirements through surveys, focus groups and benchmarking best practices
- analyze data to identify strategies for improvement of service and productivity
- implement improvements including new CRM system and applications
- ensure the consistent achievement of customer service levels and standards
- resolve escalated customer service issues
- develop departmental budget and control costs
Customer Service Representative
E-Connect, Newark, NJ
September 2008 - November 2013
- serviced existing customer accounts and improved customer retention by X%
- tracked customer interactions from order through billing
- performed efficient troubleshooting of account issues
- established comprehensive customer data base
- co-ordinated focus groups and customer satisfaction surveys
- recommended improvements in service procedures
- coached new recruits
Rider University, Lawrenceville, NJ
Bachelor of Arts in Business Administration, July 2008
- MS Office
- CRM software
- technical writing skills
- latest technology trends, digital platforms and applications
- communication skills
- data collection and analysis
- problem analysis and problem solving
- planning and organizing
- presentation skills
- stress tolerance
Available on request
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