Using the right customer service keywords for resume building is key to getting your customer service resume noticed and read by potential employers.
Customer service resume keywords are the words or phrases that relate
directly to the customer service job opportunity and include duties,
skills, experience and knowledge. These keywords have been identified
and chosen by the employer as critical to job performance.
employer will scan for these keywords when sifting through a pile of
resumes. The Applicant Tracking System (ATS) that many employers use to
screen resumes will eliminate resumes that are missing the right
keywords or rank the resume low.
Each industry and job has specific keywords. Companies and recruiters are searching resumes for these specific keywords to find the right job candidates. Incorporating the best customer service resume keywords into your resume will ensure you outperform your competition.
Take the following 5 essential steps to identify the right keywords to highlight in your customer service resume.
1. Carefully review the job posting
Go through the customer service job description and identify the most critical duties and responsibilities. Go through the job candidate requirements and identify the most important skills, qualifications, knowledge and experience required to perform the job. Make sure you use these specific keywords in the first page of your resume.
Sometimes the job posting is brief and does not provide sufficient information. In this case go though similar job postings to find good customer service keywords to use in your resume.
2. Consider in-demand skills for the company and industry
Review the company website or LinkedIn page to identify possible resume keywords. These will include keywords that highlight your cultural match with the company such as "teamwork" or "social responsibility" .
3. Include relevant tools and techniques for customer service
Use your knowledge of the customer service role to include specific resume keywords that highlight your technical skills.
4. Divide your keywords into skills, experience and qualifications
Make a list of the customer service resume keywords you have identified using these categories. Once you have organized your customer service keywords you can include them in your resume under the correct headings and in the appropriate section, using the exact phrasing you have identified in your research. Always update the customer service keywords in each resume you submit to ensure that they match the target job and company.
5. Use the exact job title for the position
Companies may use different job titles for the same position. Tailor the job titles you use in your resume to match the job title keyword for the role you are applying for. Avoid inflating the responsibilities of the position you held.
These are the most frequently used keywords from job postings for customer service jobs.
Customer Service Resume Keywords - Soft Skills (interpersonal skills, character traits and behaviors)
planning and organizing
attention to detail
Customer Service Resume Keywords - Hard Skills (technical skills developed through education and experience)
post sale support
pre sales support
policies and procedures
customer service software
Avoid just listing customer service keywords in your resume. Highlight them using bullet points with supporting examples. These customer service keywords for resume examples below will help you.
policies and procedures