Customer Service Keywords for Resumes

Using the right customer service keywords for resume building is key to getting your customer service resume noticed and read by potential employer.

keyword customer service

Customer service resume keywords are the words or phrases that relate directly to the customer service job opportunity and include duties, skills, experience and knowledge. These keywords have been identified and chosen by the employer as critical to job performance.

An employer will scan for these keywords when sifting through a pile of resumes. The Applicant Tracking System (ATS) that many employers use to screen resumes will eliminate resumes that are missing the right keywords or rank the resume low.

Each industry and job has specific keywords. Companies and recruiters are searching resumes for these specific keywords to find the right job candidates. Incorporating the best customer service resume keywords into your resume will ensure you outperform your competition.

How do I identify the right customer service keywords for resume optimization?

Take the following 5 essential steps to identify the right keywords to highlight in your customer service resume.

1. Carefully review the job posting

Go through the customer service job description and identify the most critical duties and responsibilities. Go through the job candidate requirements and identify the most important skills, qualifications, knowledge and experience required to perform the job. Make sure you use these specific keywords in the first page of your resume.

Sometimes the job posting is brief and does not provide sufficient information. In this case go though similar job postings to find good customer service keywords to use in your resume.

2. Consider in-demand skills for the company and industry

Review the company website or LinkedIn page to identify possible resume keywords. These will include keywords that highlight your cultural match with the company such as "teamwork" or "social responsibility" .

3. Include relevant tools and techniques for customer service

Use your knowledge of the customer service role to include specific resume keywords that highlight your technical skills.

4. Divide your keywords into skills, experience and qualifications

Make a list of the customer service resume keywords you have identified using these categories. Once you have organized your customer service keywords you can include them in your resume under the correct headings and in the appropriate section, using the exact phrasing you have identified in your research. Always update the customer service keywords in each resume you submit to ensure that they match the target job and company.

5. Use the exact job title for the position

Companies may use different job titles for the same position. Tailor the job titles you use in your resume to match the job title keyword for the role you are applying for. Avoid inflating the responsibilities of the position you held.

The most common customer service resume keywords

These are the most frequently used keywords from job postings for customer service jobs.

Customer Service Resume Keywords - Soft Skills (interpersonal skills, character traits and behaviors)

time management

multi tasking

planning and organizing

problem analysis

problem solving

attention to detail

accuracy

communication skills

innovative

tenacity

persuasiveness

decision-making

judgment

tolerance

reliability

flexibility

adaptability

diversity awareness

positivity

empathy

collaboration

teamwork

self motivation

professionalism

integrity

patience

resilience

Customer Service Resume Keywords - Hard Skills (technical skills developed through education and experience)

customer verification

customer support

customer retention

customer satisfaction

customer surveys

post sale support

pre sales support

customer response

troubleshoot

research

scheduling

data entry

data management

database

order processing

policies and procedures

process improvement

product knowledge

selling techniques

metrics

up-selling

cross-selling

telemarketing

negotiation techniques

computer skills

MS Office

customer service software

online applications

language skills

call resolution

How do I use customer service keywords in my resume?

Avoid just listing customer service keywords in your resume. Highlight them using bullet points with supporting examples. These customer service keywords for resume examples below will help you. 

scheduling

  • schedule service calls for customers and update database

order processing

  • accurately process no less than X customer orders per hour

product knowledge

  • maintain and build product knowledge by attending training programs

customer satisfaction

  • received an average X% customer satisfaction rating to date

customer response

  • respond to customer requests including debit cards, stop payments ...

customer retention

  • develop and expand relationships with existing customers to achieve customer retention goals

professionalism

  • adhere to professional standards of conduct, including attendance and ethical communications

multitasking

  • able to multitask and toggle between multiple screens and systems

communication

  • communicate with up to X customers per day by phone, to provide detailed and personalized service
  • excellent written communication and reading comprehension, able to assess and respond accurately and professionally to customer emails

accuracy

  • accurately process X detailed customer orders per day

stress tolerance

  • demonstrated ability to work well under stress and remain polite and patient even when customers are upset

empathy

  • able to identify with customer concerns and assist in a competent and empathetic manner

up-selling

  • recognize opportunities to provide information about special offers and up-sell related services to add value to customers

problem resolution

  • respond to customer problems, provide appropriate solutions and follow up to ensure satisfactory resolution

collaboration

  • collaborated with a multi-disciplinary team of X employees to improve customer response times

computer skills

  • in-depth working knowledge of XYZ software
  • proficient with advanced MS Office, including word processing, spreadsheet and database applications

policies and procedures

  • adhere to regulatory and company policies and procedures to ensure full compliance

research

  • research complex customer issues to provide a more comprehensive service to customers

time management

  • efficient time management to handle X calls daily including processing new customers, retrieving customer data, presenting  product information and resolving issues

Tips for using customer service keywords for resume building

  • Use as many of the keywords as possible. While it is important that your resume reads well and is not repetitive it is advisable to include all the relevant keywords that you can. Only use keywords that match your skills and qualifications to the job.
  • You can use different versions of keywords to ensure that it is picked up by the ATS. For example the ATS may be programmed to scan for the word "troubleshoot". You may be using the phrase "problem resolution" in your customer service resume. "Accuracy" can be used instead of "attention to detail" Using different versions of the keyword will help make sure it is noticed by the ATS.
  • Placing the most critical keywords at the beginning of your resume, for example in the objective statement, will ensure your suitability is immediately highlighted.
  • Use the right customer service resume keywords in your customer service cover letter to persuade the reader of your suitability.

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