Receptionist Job Description

The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. The knowledge and experience plus the key competencies required are listed.

Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and customers.

Image of reception desk in an office

Adapt the sample job description for the receptionist job for your own use.


General Purpose

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Main Job Tasks, Duties and Responsibilities

  • answer telephone, screen and direct calls
  • take and relay messages
  • provide information to callers
  • greet persons entering organization
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensure knowledge of staff movements in and out of organization
  • monitor visitor access and maintain security awareness
  • provide general administrative and clerical support
  • prepare correspondence and documents
  • receive and sort mail and deliveries
  • schedule appointments
  • maintain appointment diary either manually or electronically
  • organize conference and meeting room bookings
  • co-ordinate meetings and organize catering
  • monitor and maintain office equipment
  • control inventory relevant to reception area
  • tidy and maintain the reception area

Education and Experience

  • high school diploma generally required
  • knowledge of administrative and clerical procedures
  • knowledge of computers and relevant software applications
  • knowledge of customer service principles and practices
  • keyboard skills
  • ability to work a switchboard

Key Competencies

  • verbal and written communication skills
  • professional personal presentation   
  • customer service orientation  
  • information management
  • organizing and planning
  • attention to detail
  • initiative
  • reliability
  • stress tolerance

Receptionist front desk job description

Go to The Receptionist Job Part 2 to find more details on the role and duties of the receptionist in an organization. Complete list of receptionist skills and responsibilities.

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Your receptionist resume and cover letter

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Prepare a winning receptionist cover letter to send with your job application.


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What are the 5 top skills needed to be a receptionist?

Employers have identified these receptionist skills as being the most important for successful job performance:

Verbal Communication Skills - able to listen carefully, ask relevant questions, organize and deliver the right information, speak clearly and confidently using appropriate language.

Written Communication Skills - pay attention to detail in written communication using correct grammar and language.

Customer Service Skills - able to develop good customer relations by listening to and understanding the customer needs and providing the right solutions.

Decision Making Skills - collect the necessary information to make a sound decision based on facts and available resources after considering alternatives.

Adaptability - able to quickly and effectively adjust approach to  changing circumstances and new priorities. Able to successfully interact with diverse individuals.

More information on receptionist duties and skills.

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Latest Update - Receptionist Salary reports that the average front desk receptionist salary for job postings in the United States is $31,630 per year as of March 2023.

Adapt the receptionist job description to the requirements of the specific reception position in your organization.

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