Hotel Receptionist Resume

Best sample hotel receptionist resume that gets you the results you want.

The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Find out how to present your expertise in the most effective resume format.

Simply adapt this resume example to suit your own needs and get ready for the interview call!

Hotel Receptionist Resume


YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address


Objective Statement

Over 4 years experience taking ownership of the guest experience in reception and front desk capacities. Relevant skills include:

  • recognition for dealing with guests in a timely, professional and efficient manner to deliver exceptional service in a high pressure environment
  • attention to detail and excellent organizational skills ensure the smooth running of front desk operations
  • technical knowledge and competency in a variety of computer applications
  • able to work independently while proven collaborative skills establish productive working relationships with coworkers and supervisors
  • reliability, resourcefulness, a positive attitude and strong work ethic result in a track record of meeting and exceeding performance standards

Work Experience

Hotel Receptionist

Hyacinth Hotel, New York, NY

January 2015 to date

  • make, confirm and cancel guest reservations for 120 room hotel
  • greet guests and efficiently complete the check in process including inputting and retrieving information from the computer, confirming guest details and selection of rooms
  • demonstrate in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions and the local area
  • code electronic keys and relay baggage instructions
  • liaise with housekeeping regarding room status
  • handle guest inquiries and requests promptly and courteously
  • research and resolve issues in a friendly and timely manner
  • conduct guest check out ensuring accurate accounting of room and service costs
  • compute bills and process payments
  • maintain a tidy and neat front desk and reception area

Telephone Operator

The Westlin Hotel, New York, NY

September 2013 - December 2014

  • answered multi-line switchboard
  • directed calls to appropriate department or guest room
  • conveyed messages accurately and promptly
  • assisted guests over the phone with questions

Education

Monroe Community College, Rochester, NY

Hospitality Certificate 2013


Technical Skills

  • MS Office
  • Outlook
  • OPERA PMS
  • ReservationKey
  • Multi-line phone systems (PABX)
  • Database management

Core Competencies

  • organization and planning skills
  • communication skills- verbal and written
  • customer service orientation
  • attention to detail and accuracy
  • information collection and management
  • problem solving and decision-making
  • integrity and reliability
  • stress tolerance
  • team member

What skills do you need to be a hotel receptionist?

The key duties and responsibilities for a hotel receptionist including skill requirements are clearly outlined in the comprehensive hotel receptionist job description.

How do I write a good hotel receptionist resume objective?

You can use the resume objective statement above as a good guide to writing your own resume objective.

More help can be found at these excellent sample receptionist resume objectives.

Hotel receptionist cover letter

Adapt our sample receptionist cover letter to include with your resume and job application.

Receptionist job interview questions

This useful list of common receptionist interview questions with great interview answer help will set you up for success in your job interview.

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