This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position.
The hotel receptionist job is often referred to as a front desk agent. Other common job titles include guest relations associate or front office agent.
Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position.
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
Education, Skills and Experience
Key Competencies and Qualities
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This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting.
A comprehensive list of typical receptionist duties.
and in other settings ...
Medical Receptionist Job Description
Dental Receptionist Job DescriptionThe top 5 skills identified for success in the hotel receptionist position include:
Communication Skills - able to listen, ask the right questions , understand what the guest is asking and provide the relevant information in a clear and confident manner.
Attention to Detail - able to ensure accuracy in all operations.
Customer Service Skills - strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations.
Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources.
Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities.
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These interview guides list the type of interview questions asked in a job interview for a hotel receptionist.