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Customer Service Job Description
The customer service job description gives you a good understanding of the tasks, responsibilities and skills involved in customer service work. Although customer service jobs vary according to sector, the company and the level of the position the fundamental job requirements remain constant. |
CUSTOMER SERVICE
General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities - deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
Education and Experience - High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- ability to type
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Key Competencies - interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
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