Get Ready for Your
Customer Service Job Interview

You've got the customer service job interview. Well done! Prepare thoroughly using these common interview questions and answers and be sure of standing out as the best candidate for the customer service job opportunity.

Most businesses have some form of customer service work ranging from the company receptionist to a dedicated call center.

All customer service positions involve creating a positive relationship with the customer and ensuring the interaction the customer has is an efficient and satisfying experience. Expect interview questions that explore your ability to provide the right service to the customer.

Candidates at a customer service job interview are asked a wide array of questions, both standard interview questions and customer service specific interview questions.

Standard interview questions

  • Tell me about yourself
  • Why should we employ you?
  • What are your strengths and weaknesses?

Interviewers are impressed by candidates you have prepared good interview answers that demonstrate the relevance of their skills and experience to the position. We provide a comprehensive list of common interview questions with sample interview answers.

Customer service job interview questions

Frequently asked interview questions include:

  • What does excellent customer service mean to you?
  • What is your customer service philosophy?

Find excellent answers to these questions at Customer Service Job Interview Questions

Behavioral interview questions

You can also expect customer service behavioral interview questions that look for evidence of the key competencies needed to succeed in a customer service position.

These customer service skills include customer service orientation, problem analysis and solving, accuracy, adaptability, patience and stress tolerance. Typical behavioral interview questions around these competencies and interview answer guidelines are found at Customer Service Interview Question and Answer Guide

What is good customer service?

For detailed answers to questions about how you define and understand customer service go to:

What is Customer Service?

How do you Measure Customer Service?

Customer service positions include those in retail, the call center, on a help desk and in sales. Specific interview guides for each of these positions include a list of job-specific interview questions with practical interview answer guidelines.

Customer Service Manager Interview Questions

Call Center Interview Questions

Retail Job Interview Questions

Help Desk Interview Questions

Sales Interview Questions

Bank Teller Interview Questions

Before your customer service job interview carefully research the company. Familiarize yourself with the company's services and products, their mission, vision and future plans.

Find out who the company's competitors are and make notes of interesting facts about the company. Even if you are familiar with the company, you will learn valuable information from preparing for your job interview

Use this research to prepare some insightful questions to ask in the interview. This list of good interview questions to ask include those that explore organizational strategy and plans, management style and ethos and the job itself.

These example answers for interviews will help you handle any job interview question successfully.

Good communication skills are key to success in a customer service position. Listen carefully and ask relevant questions to clarify what the interviewer is asking. Answer concisely and clearly. Use these communication tips for job interviews to help you.

Inspirational Customer Service Quotes

Your Customer Service Job Search Resources

Customer Service Job Description

Customer Service Manager Job Description

Customer Service Resume

Entry Level Customer Service Resume

Customer Service Manager Resume

Customer Service Manager Cover Letter

Customer Service Cover Letter

Prepare for any customer service job interview by using the interview guides put together by experts in the industry. The better prepared you are the more confident and professional you will be in your job interview. Impress the interviewer and get the customer service job you want.

Latest Update - Customer Service Trends 2016

  • As brands try to become more "human" the quality of customer care becomes more important as people seek a human connection in a digital world.
  • Increase in home-based customer service representatives as technology means people can connect from anywhere to anywhere.
  • Customer service will be offered in an increasing number of channels and customers will expect to be able to start their interaction in one channel and complete it in another.
  • Increased access to and use of customer data means customer service will become more and more personalized.
  • Growth in video interaction between customers and customer service agents as new networks allow for this.
  • Increased focus on customer service delivery in non-traditional customer touch-points such as accounts receivable and shipping.

Job Interviews > Interview Guides > Customer Service

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