Quality Assurance
Job Description

Sample quality assurance job description that clearly lists the duties and responsibilities associated with a quality assurance role.

Although the precise nature of the quality assurance job will differ based on the particular industry, the primary tasks, duties and competencies associated with ensuring that the product meets the required quality standards are well defined for the quality assurance specialist position.


QUALITY ASSURANCE
JOB DESCRIPTION


General Purpose

Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance required for distribution and the market.

Main Job Tasks, Duties and Responsibilities

  • draft quality assurance policies and procedures
  • interpret and implement quality assurance standards and procedures
  • evaluate adequacy of quality assurance standards
  • devise sampling procedures and directions for recording and reporting quality data
  • review the implementation and efficiency of quality and inspection systems
  • plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
  • document internal audits and other quality assurance activities
  • investigate customer complaints and non-conformance issues
  • collect and compile statistical quality data
  • analyze data to identify areas for improvement in the quality system
  • develop, recommend and monitor corrective and preventive actions
  • prepare reports to communicate outcomes of quality activities
  • identify training needs and organize training interventions to meet quality standards
  • coordinate and support on-site audits conducted by external providers
  • evaluate audit findings and implement appropriate corrective actions
  • monitor risk management activities
  • responsible for document management systems
  • assure ongoing compliance with quality and industry regulatory requirements

Education and Experience

  • Bachelors degree preferred
  • certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma
  • quality inspection, auditing and testing experience
  • experience with implementation of corrective action programs
  • product or industry-specific experience
  • strong computer skills including Microsoft Office, QA applications and databases
  • knowledge of tools, concepts and methodologies of QA
  • solid experience in effective usage of data analysis tools and statistical analysis
  • knowledge of relevant regulatory requirements

Key Competencies

  • attention to detail
  • communication skills - verbal and written
  • data collection, management and analysis
  • problem analysis and problem solving
  • planning and organizing

  • sound judgment
  • decision-making skills
  • customer service orientation
  • effective interaction with stakeholders
  • teamwork

Adapt this sample QA job description for your own use.

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Latest Update - Quality Assurance Salary

Glassdoor.com lists the average QA Analyst salary for job postings on the site in the USA as $67,000 per year as of June 2019.

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