The receptionist interview questions you can expect are likely to be a challenging mix of behavioral-based interview questions, questions that explore your skills and experience and questions that evaluate your motivational fit with the company and co-workers.
Receptionist jobs demand a number of different competencies and skills. Interviews for these positions can be multi-faceted in order to determine if the candidate meets the many requirements for satisfactory job performance.
Receptionist Interview Questions - skills and experience
How many calls did you take on an average day in your last job?
What sort of people did you interact with on a daily basis?
Highlight your ability to handle multiple calls and diverse customers while remaining professional and composed.
What sort of inquiries did you have to handle?
Describe the type of information you were expected to provide and to whom. Emphasize how you used your knowledge of the company and it's services to respond efficiently to these queries. Discuss the steps you took to find out information when you didn't have it readily to hand.
What were your primary responsibilities?
This is your opportunity to highlight your suitability for the job.
"I was responsible for handling a wide range of calls, dealing with everyone who entered the company, providing information to customers, answering queries, providing general administrative support to the company and monitoring the reception area"
Make sure you cover what is required by the potential employer for the receptionist job opportunity.
What computer skills do you have?
Describe your level of proficiency in the various programs you have worked with such as Word, Excel and Outlook. Give an indication of the type of documents you have created. Refer to the office equipment, including telecommunication systems, that you are familiar with.
What are the most important skills for a receptionist?
Articulate your understanding of the role of the receptionist - you are the "face" of the company and play a critical role in the customer's perception of the organization.
Communication skills, the ability to handle stress, problem-solving and teamwork are some core competencies for this job. Other characteristics such as dependability, punctuality and integrity are essential.
Behavioral Receptionist Interview Questions
Tell me about a recent situation where you had to handle a difficult customer?
Communication is key to this answer. Discuss your ability to listen closely, to ask the right questions to be able to understand and meet the customer's needs. Customer service behavioral interview questions
Describe how you organize your tasks for the day?
The ability to plan and organize your tasks for the day is key to successful job performance.
Discuss how you prioritize your tasks each day to meet deadlines and demands. What systems do you use to schedule and keep track of your activities? What resources do you make use of?
Receptionists deal with many different demands. In your answer show how you are able to adapt to meet changing priorities and to multitask.
Tell me about a tough problem you had to sort out recently.
Focus on how you were able to identify and analyze the problem in order to come up with possible solutions. What information and resources did you use to understand how to resolve the situation?
Can you give me an example of where you used your initiative in your previous job?
Provide an example of where you came up with a better way to do something or made a recommendation for improvements in the current system. What changes have you implemented? How have you gone beyond the confines of your job description?
How to Answer behavioral interview questions
Receptionist Interview Questions - motivation
Why do you want to work as a receptionist for this company?
Make good use of your background research on the company to answer this question. Find a couple of specific reasons why you are interested in the organization.
"Your company has an outstanding reputation for providing excellent products and customer service. I would like to be a part of this and, as a front-line receptionist, contribute to your standing in the industry"
What do you like and dislike about working as a receptionist?
Start with what you enjoy about the job and make your answer relevant to the duties involved in the position you are applying for. Examples include meeting and dealing with diverse people, using your initiative to assist people and providing a high level of customer service.
Your dislikes should not relate to the job opportunity requirements. Avoid complaining about working conditions such as overtime and the office environment. Stay away from criticism of co-workers, your managers and customers.
The best way to handle the dislike question is to refer to the absence of something in your previous job such as the lack of opportunity to use your initiative or make decisions.
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