Quality Assurance
Interview Questions
View the behavioral quality assurance interview questions that explore the key competencies or behaviors required of a quality assurance professional.
Use the answer guidelines to help you formulate your own winning answers. View this easy-to-understand explanation of the Behavioral Interview
Key competencies that have been identified as essential to good performance in quality assurance include: Planning and organizational skills Tell me about a situation where you had to handle multiple projects. Tell me about a time you experienced conflicting priorities. How did you schedule your QA activities accordingly? Your answer should highlight your ability to set priorities and establish objectives, to identify and allocate the necessary resources and to establish a course of action to achieve these objectives. For example, the planning for a quality audit is key to ensuring the effectiveness of that audit. Attention to detail and quality orientation What methods do you use to ensure that no details are forgotten when monitoring corrective action? Describe a time that you identified an error or problem that had escaped the team's attention. Answers to quality assurance interview questions about your quality orientation should highlight your ability to focus on all aspects of the process, to be detail oriented, to accurately complete all details, to precisely check processes and maintain vigilance over a period of time. Analysis and problem assessment Describe the most complicated problem you recently dealt with in your job. What methods and tools did you use to manage it? Tell me about a time that you thought you had successfully handled a problem only to discover it was a symptom of a larger problem. Focus on your ability to gather and organize the relevant data, identify the key issues and problems, identify cause and effect relationships, identify corrective action and define a plan to eliminate the root cause. Judgment and decision making Tell me about a time you had to make a decision with less than perfect information. Tell me about a situation in which you had to make a complex decision within a very limited timeframe. Focus on your capacity to evaluate the situation, define the decision criteria, to consider and review resources, constraints and organizational objectives, to develop alternative courses of action using a structured process, to commit to the most appropriate action. Communication skills Describe a situation when you had to persuade a manager or colleague about a quality assurance activity. Tell me about a time when you had to communicate expected standards to a co-worker. Answers to quality assurance interview questions about communication should highlight your competence in using the appropriate interpersonal styles and communication methods to gain acceptance of an activity, plan or document. Include your ability to select an approach that is appropriate to the situation and to demonstrate the benefit of the activity to the receiver. Handling objections and acknowledging concerns are part of the communication process. Understand and prepare for quality assurance interview questions that explore transferrable competencies. QA Interview Questions that explore your specific knowledge and experience of quality assurance. A useful resource for your job interview preparation is the Project Management Interview Questions and answers guide. Prepare for the Top 10 Interview Questions that are asked in most job interviews. Return to Job Interview Guide homepage
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