Telemarketing Job Description
The telemarketing job description clearly outlines the tasks and responsibilities of the telemarketing role.
The telemarketer is usually situated in a telemarketing call center and conducts sales and marketing strictly by telephone. Telemarketing jobs involve promoting a wide variety of products and services either via direct selling or through information gathering. The job tasks may vary from industry to industry but these core responsibilities, activities and competencies apply to the majority of telemarketing jobs.
TELEMARKETING
General Purpose Contact businesses and individuals by telephone in order to promote and sell goods and services, receive orders, gather information, verify details or request donations for charitable causes. Main Job Tasks and Responsibilities - Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
- Solicit orders for goods and services over the telephone
- Explain the product or service to potential customers
- Deliver scripted sales pitch to the customer
- Adjust scripted sales pitch to meet needs of specific individuals
- Provide pricing details
- Handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Receive orders over the telephone
- Input order details into the computer system
- Record customer details and details of transaction
- Confirm orders placed with field sales representatives
- Obtain contact details of potential customers from sources including telephone directories and purchased lists
- Schedule appointments for sales staff to meet prospective customers
- Conduct customer and marketing surveys
- Answer telephone calls from potential customers who are responding to advertisements
- Contact customers to follow up on initial interaction
Education and Experience - Knowledge of sales and marketing principles and strategies
- Relevant work experience in sales, marketing, promotions or telemarketing
- Product knowledge
- Proficiency in relevant computer applications
Key Competencies - Communication skills
- Information gathering and management
- Persuasiveness
- Adaptability
- Initiative
- Tenacious
- Resilient
- Negotiation skills
- Stress tolerance
- High energy levels
- Self motivation
Call Center Job Description Use the sample Call Center Resumes to develop your own persuasive and professional resume. Call Center Interview Customer Service Job Description Customer Service Resume Template Customer Service Cover Letter Customer Service Interview Questions Sales Resume Sample Sales Cover Letter Latest Update- Telemarketer Salary
Indeed.com lists the average salary for Telemarketer job postings on the site in the US as $29,000 as of May 7, 2012. Sales Interview Questions and Answers Return to Free Job Descriptions homepage Adapt this telemarketing job description for your own use.
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