Retail Sales
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Retail sales jobs can involve a broad spectrum of duties and activities depending on the product, service and merchandise offered by the employer. The job description clearly outlines the common tasks and activities of a retail sales job and provides a description of the skills, knowledge and key competencies required in the job. |
RETAIL SALES
General Purpose
To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.
Main Job Tasks and Responsibilities
- greet customers
- find out the customer's needs
- recommend, select and help locate the right merchandise
- describe a product's features and benefits
- demonstrate use and operation of the product
- answer customer queries regarding the store and the merchandise
- provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
- provide information about financing available
- receive and process cash, check and charge/credit payments
- provide change and receipts
- bag or package purchases
- count money, sort charge slips and balance monies
- maintain sales records
- place special orders
- organize and process merchandise exchanges
- process repair or alteration of merchandise
- stay current with sales prices
- recognize and monitor security issues
- arrange and display merchandise
- keep merchandise area tidy
- take stock inventory
- requisition new stock
Education and Experience
- high school diploma or equivalent preferred
- knowledge of customer service principles and processes
- knowledge of sales principles
- relevant product knowledge and training
- experience in a retail, customer service or sales environment
- basic business administration knowledge
Key Competencies
- good communication skills
- customer service orientation
- patience
- adaptability
- initiative
- persuasiveness
- stress tolerance
- high energy level
- integrity
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