Retail Sales Job Description

Retail sales job description for easy reference. Retail sales jobs can involve a broad spectrum of duties and activities depending on the product, service and merchandise offered by the employer.

The job description clearly outlines the common tasks and activities of a retail sales job and provides a description of the skills, knowledge and key competencies required in the job.

Revise this job description example to match the requirements of your specific retail position.

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RETAIL SALES
JOB DESCRIPTION


General Purpose

To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.

Main Job Tasks and Responsibilities

  • greet customers
  • find out the customer's needs
  • recommend, select and help locate the right merchandise
  • describe a product's features and benefits
  • demonstrate use and operation of the product
  • answer customer queries regarding the store and the merchandise
  • make suggestions and encourage purchase of products
  • provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
  • provide information about financing available
  • receive and process cash, check and charge/credit payments
  • provide change and receipts
  • bag or package purchases
  • gift wrap merchandise
  • count money, sort charge slips and balance monies
  • maintain sales records
  • place special orders
  • organize and process merchandise exchanges
  • process repair or alteration of merchandise
  • stay current with sales prices
  • recognize and monitor security issues
  • arrange and display merchandise
  • keep merchandise area tidy
  • take stock inventory
  • requisition new stock

Education and Experience

  • high school diploma or equivalent preferred
  • knowledge of customer service principles and processes
  • knowledge of sales principles
  • relevant product knowledge and training
  • experience in a retail, customer service or sales environment
  • basic business administration knowledge

Key Competencies

  • good communication skills
  • customer service orientation
  • patience
  • adaptability
  • initiative
  • persuasiveness
  • stress tolerance
  • high energy level
  • integrity

Do you want to create a winning resume? Use the sample retail sales resume to help you.

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Latest Update - Retail Sales Salary

Indeed.com reports the average salary for Retail Sales Associate job postings on the site in the United States is $23,000 as of August 2016.

Job Interviews > Sample Job Descriptions > Retail Sales

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