Receptionist Job Description

The receptionist job description summarizes the typical activities of the receptionist service in an organization. The knowledge and experience plus the key competencies required are listed for both employers and job seekers.

Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and customers.

Reports from the Bureau of Labor Statistics show that receptionists are employed primarily in service industries with healthcare as the biggest employer.

Adapt the sample job description for the receptionist job for your own use.



RECEPTIONIST


General Purpose

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Main Job Tasks and Responsibilities

  • answer telephone, screen and direct calls
  • take and relay messages
  • provide information to callers
  • greet persons entering organization
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensure knowledge of staff movements in and out of organization
  • monitor visitor access and maintain security awareness
  • provide general administrative and clerical support
  • prepare correspondence and documents
  • receive and sort mail and deliveries
  • schedule appointments
  • maintain appointment diary either manually or electronically
  • organize conference and meeting room bookings
  • co-ordinate meetings and organize catering
  • monitor and maintain office equipment
  • control inventory relevant to reception area
  • tidy and maintain the reception area

Education and Experience

  • high school diploma generally required
  • knowledge of administrative and clerical procedures
  • knowledge of computers and relevant software application
  • knowledge of customer service principles and practices
  • keyboard skills
  • ability to work a switchboard

Key Competencies

  • verbal and written communication skills
  • professional personal presentation   
  • customer service orientation  
  • information management
  • organizing and planning
  • attention to detail
  • initiative
  • reliability
  • stress tolerance

Go to The Receptionist Job Part 2 to find more details on the role and duties of the receptionist in an organization.

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Prepare a winning receptionist cover letter to send with your job application.

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Latest Update - Receptionist Salary

Indeed.com reports that the average general office receptionist salary for job postings in the United States is $22,000 as of August 2016. For the job title Receptionist Secretary the average salary is $30,000 and for Front Desk Receptionist it is $23,000.

Adapt the receptionist job description to the requirements of the specific reception position in your organization.

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