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Operations Manager
Job Description
The operations manager job description defines the major tasks, duties and responsibilities of the operations manager role.
Regardless of the type of industry or organization the main purpose of
an operations manager is to plan and direct operations and improve
productivity and efficiency.
The methods and strategies used to achieve this vary from company to company but there are standard duties and responsibilities associated with ensuring the smooth operational procedures of the company.
OPERATIONS MANAGER JOB DESCRIPTION
General Purpose
Operations managers plan, direct and coordinate the operations of an organization. The general operations manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
Main Job Tasks, Duties and Responsibilities
- Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
- Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.
- Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
- Production - Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
- Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.
- Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Education and Experience
The formal education and experience for the operations manager job description varies according to the nature of the job responsibilities. However the following are commonly required in the operations manager role.
- College degree in business administration, commerce, management, industrial technology or industrial engineering. Certain schools offer bachelor's and master's degrees in operations management.
- Industry relevant production experience
- Knowledge and experience in organizational effectiveness and operations management
- Knowledge of business and management principles and practices
- Knowledge of financial and accounting principles and practices
- Knowledge of human resource principles and practices
- Knowledge of project management principles and practices
- Information technology skills
Key Skills and Competencies
- critical thinking and problem solving skills
- planning and organizing
- decision-making
- communication skills
- persuasiveness
- influencing and leading
- delegation
- negotiation
- conflict management
- adaptability
- stress tolerance
- team work
Operations Manager Job Description Pages
Production Manager Job Description
Project Manager Job Description
Office Operations Manager Job Description
Restaurant Operations Manager Job Description
Quality Assurance Job Description
Human Resources Job Description
Purchasing Manager Job Description
Operations Manager Job Applications
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Latest Update - Operations Manager Salary
Indeed.com reports that the average salary for Operations Manager jobs requiring 3 to 5 years experience is $69,000 per year as of March 2023 in the United States.