Help Desk Resume

Develop a help desk resume that clearly demonstrates your ability to provide efficient technical support relevant to the potential employer's needs.

Get noticed as a help desk specialist who is able to solve problems efficiently and achieve the right results. Help desk jobs are as much about dealing effectively with people as they are about technical know-how.

Use your resume to show the company that you are able to handle all the specific job requirements and meet their help desk position needs.



Your mailing address
Your phone numbers
Your email address



Seeking a position as a help desk technician in a demanding work environment.

To secure a position of help desk specialist where my technical problem-solving skills are well utilized.

Profile Statement


A skilled help desk professional with over X years experience providing user support and solutions in high demand work environments. Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity.

A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Proven ability to diagnose problems, find the root cause and supply lasting solutions. Extensive end-user training experience. Experienced in communicating complex information in an easily understood format to a diverse customer base. Proficient in a number of operating systems and applications. A solid reputation for professionalism and responsiveness.

Work Experience

Help Desk Specialist

The Company, Chicago, IL
January 2013 - Date

  • diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
  • provide technical support for X number of diverse users nationally
  • handle an average of X calls per day
  • resolve X% of calls within company's X-minute requirement
  • prioritize and escalate issues where required
  • install, configure and modify hardware and software to ensure optimal performance
  • plan and lead training sessions for new and existing users
  • monitor, log and track all phases of help desk support

Help Desk Support

Atlantic Corporation, Chicago, IL
August 2008 - December 2012

  • provided first-tier support and troubleshooting for technology products and applications
  • performed physical set up of desktop hardware and software
  • served on team installing hardware and software upgrades
  • managed inventory and tracked all hardware and software used

Education and Qualifications

De Paul University, Chicago, IL
BA degree in Computing, 2008

Microsoft Certified Solutions Expert (MCSE)

Apple Certified Macintosh Technician (ACMT)

Technical Skills

  • platforms: Windows XP, Windows 7, Windows VISTA, Mac operating system
  • applications: MS Office, Norton/McAfee Anti-Virus, Norton Internet Security, instant messaging
  • strong knowledge of LAN and WAN
  • solid knowledge of IT Help Desk system

Core Competencies

  • organizational and planning skills
  • attention to detail
  • communication skills
  • customer-service orientation
  • problem analysis and resolution
  • adaptability
  • flexibility
  • stress tolerance


Available on request.

Insert your own job information into the structure of this help desk resume sample. Get help from the help desk job description

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