Dental Office Manager
Job Description

The dental office manager job description outlines in a clear and concise format the essential duties and competency requirements of this office management job.

This individual is responsible for the day-to-day operations of the dental office and undertakes a broad spectrum of tasks in fulfilling this important role.

Busy healthcare environments demand specific office management skills and a special type of professional to carry these out. These jobs provide an excellent opportunity for growth and development in the healthcare industry.


General Purpose

Ensure the efficient running of the dental office in accordance with established procedures and protocols

Main Job Tasks and Responsibilities

  • respond efficiently to patient and doctor needs and inquiries
  • ensure the delivery of quality dental care to patients
  • resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
  • manage patient scheduling and direct patient traffic flow
  • present treatment plans to patients
  • organize and present financial arrangements to patients
  • arrange payment schedules with patients
  • oversee the processing of dental claims
  • coordinate with dental insurance companies to ensure claims are paid
  • manage specialist referral process
  • recruit and select office staff to meet operational requirements
  • train, develop and performance manage staff to meet performance standards
  • determine staff schedules and ensure operational standards are met
  • manage employee relations and make certain staff have the necessary resources and support
  • monitor and maintain the office budget
  • organize and oversee supply purchases, equipment upgrades and operations expenses
  • complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing
  • oversee collections and accounts receivable
  • write business correspondence and reports
  • run and analyze management reports
  • support marketing and promotion initiatives
  • maintain patient data according to regulations and company policies
  • ensure that records are stored securely and in compliance with privacy and security regulations
  • take responsibility for the appearance and functionality of the office
  • maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA

Education and Experience

  • Bachelor's or Associate's Degree preferred
  • management or supervisory experience, preferably in healthcare
  • knowledge of dental terminology
  • knowledge of dental office procedures
  • knowledge of accounting and administrative principles and procedures
  • knowledge of insurance plans and claims processing
  • knowledge of Dentrix or similar software often required
  • knowledge of MS Office

Key Competencies

  • communication skills
  • planning and organizing
  • problem analysis and problem solving skills
  • judgment and decision-making skills
  • integrity
  • team work
  • customer service orientation

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Latest Update - Dental Office Manager Salary reports that as of September 2016 the average salary for Dental Office Manager job postings in the United States is $40,000.

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