Customer Service Resume Template

The customer service resume template can be adapted to clearly show your own job-related experience.

This customer service resume sample provides an easy-to-use structure for you to insert your own career information to develop a well written resume.

Edit the resume profile statements and objectives to highlight your own strengths and skills, convince the employer of your suitability and get ready for the customer service job interview

CUSTOMER SERVICE RESUME TEMPLATE


YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address


Objective

Examples:

Seeking a customer service position in a well regarded company.

A customer service role in a challenging environment.

To obtain employment as a customer service specialist in a dynamic company.


Profile Statement

Examples:

An energetic customer service professional with solid experience providing diverse customer support in high volume call center environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets.

A self-motivated professional with over X years experience in the customer service industry. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service. Verified achievement of performance bench marks in all areas.

A results-orientated customer service specialist with X years experience. A reputation for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty. Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution. A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.


Work Experience

Customer Service Representative

Vericom Telecommunications Company, Newark, NJ

January 2012 - Date

  • interact with diverse customer base in person and telephonically
  • provide detailed information on services and products to customers
  • recommend service and product options to meet customer needs
  • demonstrate and instruct on products
  • open new customer accounts
  • complete and process contracts
  • schedule and follow up on installations and service calls
  • manage service, product and billing inquiries and complaints
  • conduct customer satisfaction surveys and generate business through follow up
  • maintain records of all customer interactions and transactions
  • produce weekly reports for management
  • achieve performance objectives in all areas consistently

Customer Service Agent

Brand Distributors, Newark, NJ

September 2007 - November 2011

  • performed customer verifications
  • entered, processed and expedited customer orders
  • prepared all email correspondence relating to customer services
  • addressed customer account queries and problems
  • managed product shipping issues
  • provided ongoing support to customers

Education


Ramapo College, Mahwah, NJ
BA Social Science, 2007

Diploma in Customer Relationship Management, 2010


Technical Skills

  • MS Office
  • CRM software - Siebel and SAP
  • data entry and collation skills
  • numeracy skills

Core Competencies

  • communication skills
  • customer service orientation
  • problem-solving
  • information management
  • organization and planning skills
  • accuracy
  • persuasive ability
  • stress tolerance

References

Available on request


Get inspired with these customer service resume objective examples.

Include your own customer service job information into this customer service resume template. Use the detailed job description at
Customer Service Job Description to help you.

Always send a well written cover letter with your resume. Use the sample Customer Service Cover Letter

Customer Service Help

Help for your Customer Service Resume

Call Center Job Description

Call Center Resumes

Entry Level Customer Service Resume

Customer Service Manager Job Description

Customer Service Manager Resume

Customer Service Manager Cover Letter

Help Desk Resume

Sales Resume

Customer Service Resume Objectives

Customer Service Resume Template Keywords

Customer Service Interviews

Customer Service Job Interview

Customer Service Interview Questions

Call Center Interview

Use this straightforward approach to build your own effective resume.

Job InterviewsFree Resume Samples > Customer Service

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