Customer Service Manager
Sample Resume

The customer service manager sample resume can be adapted to highlight your own personal work experience. Use the structure of this well compiled resume to put the focus firmly on your own strengths and competencies as they relate to the customer service job opportunity.

Customer Service Tasks

Integrate your own details into the resume sample, make use of the sample objectives and skills summaries to present a convincing and well-written resume.

SAMPLE CUSTOMER SERVICE MANAGER RESUME


YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address


Objective

Examples:

Seeking a challenging customer service manager job in a well regarded company.

A professional customer service management role in a challenging environment.

A skilled customer service management professional seeking a new career challenge.


Profile Statement


Examples:

A high energy and results-driven professional with over X years customer service experience in a managerial capacity. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Responsible for the introduction of a number of successful customer service initiatives resulting in X% improvement in customer satisfaction rankings. A dedicated manager with the ability to obtain outstanding results in a challenging environment.

A skilled and effective customer service professional with over X years supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function.

A dedicated customer service manager with X years experience in the X industry. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Reduced staff turnover by X %. Developed customer service policies now in use nationally. Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability. Increased customer retention by 30%. A results-driven professional with a proven track record of exceeding objectives.


Work Experience

Customer Service Manager

Telcom Industries, Newark, NJ
January 2012 - Date

  • lead and manage a team of X customer service agents
  • plan, assign and monitor work tasks for optimum team efficiency
  • perform quarterly staff performance evaluations
  • identify and address development needs
  • develop staff training programs and reference manuals
  • formulate and implement customer service policies and procedures
  • determine customer service requirements through surveys, focus groups and benchmarking best practices
  • analyze data to identify strategies for improvement of service and productivity
  • implement improvements including new CRM system
  • ensure the consistent achievement of customer service levels and standards
  • resolve escalated customer service issues
  • develop departmental budget and control costs

Customer Service Representative

E-Connect, Newark, NJ
September 2006 - November 2011

  • serviced existing customer accounts and improved customer retention by X%
  • tracked customer interactions from order through billing
  • performed efficient troubleshooting of account issues
  • established comprehensive customer data base
  • co-ordinated focus groups and customer satisfaction surveys
  • recommended improvements in service procedures
  • coached new recruits

Education

Rider University, Lawrenceville, NJ
Bachelor of Arts in Business Administration, July 2006


Technical Skills

  • MS Office
  • CRM software 
  • technical writing skills

Core Competencies

  • communication skills
  • data collection and analysis
  • problem analysis and problem solving
  • decision-making
  • planning and organizing
  • presentation skills
  • stress tolerance

References

Available on request


Include your own personal job information into this customer service manager sample resume. Use the detailed customer service manager job description to help you.

Send a persuasive customer service manager cover letter with your resume.

Get ready for you job interview with customer service manager interview questions and answers.

Customer Service Manager at Work

Winning Customer Service Resume Resources

Customer Service Resume Template

Customer Service Resume Objective Examples

Sales Management Resume

Marketing Manager Resume

Customer Service Manager Sample Resume Tips

Customer Service Manager Sample Cover Letter

Customer Service Cover Letter

Customer Service Job Resources

Customer Service Job Description

Customer Service Job Interview Questions

Manager Job Resources

Management Job Interview Questions

Manager Resumes

Manager Cover Letter

Job Interviews > Sample Resumes > Customer Service Manager Sample Resume

AddThis Social Bookmark Button

To Top of Page