The customer service manager sample resume can be adapted to highlight your own personal work experience.
Use the structure of this well compiled resume to put the focus firmly on your own strengths and competencies as they relate to the customer service job opportunity.
Integrate your own details into the resume sample, make use of the sample objectives and skills summaries to present a convincing and well-written resume.
SAMPLE CUSTOMER SERVICE MANAGER RESUME
YOUR FULL NAME
Your mailing address
Your phone numbers
Your email address
Seeking a challenging customer service manager job in a well regarded company.
A professional customer service management role in a challenging environment.
A skilled customer service management professional seeking a new career challenge.
A high energy and results-driven professional with over X years customer service experience in a managerial capacity. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Responsible for the introduction of a number of successful customer service initiatives resulting in X% improvement in customer satisfaction rankings. A dedicated manager with the ability to obtain outstanding results in a challenging environment.
A skilled and effective customer service professional with over X years supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function.
A dedicated customer service manager with X years experience in the X industry. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Reduced staff turnover by X %. Developed customer service policies now in use nationally. Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability. Increased customer retention by 30%. A results-driven professional with a proven track record of exceeding objectives.
Customer Service Manager
Telcom Industries, Newark, NJ
January 2013 - Date
Customer Service Representative
E-Connect, Newark, NJ
September 2007 - November 2012
Rider University, Lawrenceville, NJ
Bachelor of Arts in Business Administration, July 2007
Available on request
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