Typical Customer Service
Interview Questions

Common customer service interview questions include those questions that explore the job candidate's understanding and knowledge of the principles and practice of customer service help and customer support.

The prospective employer wants to know that you have the right approach to providing good customer service.

Be ready for these questions that are commonly asked in job interviews for customer service positions.

What is good customer service?

Customer service interview questions like this come up regularly in interviews for all types of customer service jobs.

It is asked to evaluate your understanding of good customer service, your level of expectation with regard to customer service and your knowledge of common customer service principles and practices. This is one of the customer service interview questions you really need to prepare a proper answer for.

In your interview answer focus on the following points about providing good customer service:

  • the first impression the customer gets of the business should be positive. Consider aspects such as accessibility, layout, cleanliness, offer of help from personnel. Alternatively the initial impression the customer gets over the phone must be good - how quickly is the call picked up, is the customer helped and directed correctly?
  • include the ease of access and response from online customer service requests
  • good customer service means accurately finding out the customer's needs by listening properly and asking the right questions. Paying close attention to what the customer is saying to make sure you receive the right message is key.
  • the ability to meet these needs efficiently and solving the customer's problem by having good product or service knowledge, enough information and a positive attitude is core to customer service
  • the willingness to provide proper attention to complaints and dealing with them appropriately. Good customer service should be offered with politeness, respect and understanding. It is about attending to customer concerns promptly and accurately.
  • the commitment to keep to deadlines or delivery dates is essential. Ensuring that the product or service is delivered when promised or the problem addressed by the agreed deadline and following up with the customer to ensure satisfaction results in a happy customer.

Good customer service is more than just a friendly smile and an offer of help - every aspect of the customer's experience should be included. It is about taking the extra step, making the extra effort at every customer touch-point.

Find out more at What is the Definition of Customer Service?

Describe your customer service philosophy.

This question requires a prepared mission statement that sums up your approach to customer service. For example:

"My philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking ownership of my mistakes."

How do you measure good customer service?

Interviewers like to ask this customer service interview question because it explores the candidate's understanding of how to quantify good customer service in a business context. 

Customer service is intangible but there are many ways of measuring whether you are delivering good customer service including:

  • number of repeat customers
  • customer satisfaction surveys
  • number and type of customer complaints received
  • number of new customers
  • number of referrals given by current customers
  • sales figures on specific products
  • the number of returns
  • benchmarking service with competitors

You can expect a number of behavioral interview questions in your job interview. These can be tricky and need some thought and preparation. We show you how to answer frequently asked behavioral customer service interview questions.

How to Provide Good Customer Service

What you need to know about the customer service job interview before your next interview.

Related Customer Service Interview Resources

Common Interview Questions and Answers

Tell me about yourself

What are your strengths

What are your future goals

Top 10 Interview Questions

Have some good questions prepared to ask the interviewer. Customer service is about the ability to ask the right questions. When the interviewer asks "Have you any questions for me?" make sure you are ready with a couple of insightful questions. Use this list of good Interview Questions to Ask

Communication is key to getting the customer service job. Find interview communication tips and help here.

Be ready with everything you need for your interview. Use this complete checklist before your interview.

Your Customer Service Job Search

Customer Service Job Description

Customer Service Resume

Customer Service Cover Letter

Customer Service Resume Objective Examples

Job Interviews > Job Interview Guide > Customer Service

  AddThis Social Bookmark Button

To Top of Page