Call Center Resumes

Your mailing address

Your phone numbers

Your email address

Examples:

Seeking a position as an in-bound call center agent

A call center agent in a dynamic call center environment

To obtain employment as a call center specialist in a customer-orientated company

Examples:

A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas.

An energetic call center agent with over X years experience in a dynamic call center environment. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty. Verifiable achievement of performance bench marks in all areas.

A results-driven call center specialist with X years experience in a challenging call center environment. An excellent track record of managing a high volume of calls in a calm and diplomatic manner with a solid record of success in trouble shooting and resolving problems. A committed and flexible team member who consistently achieves key performance objectives.

Call Center Agent

The Storage Group Ltd, Philadelphia, PA

January 2009 - Date

• handle incoming calls from a national customer base
• provide detailed information on services and products to customers
• make storage recommendations based on customer requirements
• locate available storage space
• enter customer information into system
• process bookings and orders
• contact customers for booking renewals
• research and resolve service, product and billing issues
• respond to email correspondence
• maintain records of all customer interactions
• produce weekly call reports for management
• achieve key performance indicators in all areas consistently

Call Center Representative

RCD Cable, Philadelphia, PA

September 2006 - November 2008

• answered inquiries relating to account information, products and services, rates and policies
• entered and tracked sales orders
• resolved complaints
• scheduled service calls
• expedited priority issues
• provided ongoing support to customers

Telemarketing Representative

Brixton Energy Co, Philadelphia, PA

August 2004 - August 2006

• called and emailed prospects
• discussed products and services with prospective customers
• scheduled appointments for prospective customers
• liaised with sales team
• generated repeat business from existing customers
• maintained customer data base

Roxborough High School, Philadelphia, PA
High School Diploma, 2003

Certificate in Customer Relations, 2004

• MS Office
• CRM software
• call center telephony and technology
• data entry and collation skills

• communication skills
• customer service orientation
• problem-solving
• information management
• organizational skills
• attention to detail
• persuasive ability
• stress tolerance
• flexibility

Available on request