Call Center Resumes

Call center resumes should clearly present the skills and strengths you can bring to the call center job. There are well identified competencies required for success in a call center job, highlight these in your resume.

This sample call center agent resume provides an easy-to-use structure for you to insert your own work experience and show your abilities relevant to the call center position. It gets the reader's attention and ensures your job application gets taken to the next level.

CALL CENTER RESUME SAMPLE


YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address


Objective

Examples:

Seeking a position as an in-bound call center professional

A call center agent in a dynamic call center environment

To obtain employment as a call center specialist in a customer-orientated company


Profile Statement

Examples:

A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas.

An energetic call center agent with over X years experience in a dynamic call center environment. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty. Verifiable achievement of performance bench marks in all areas.

A results-driven call center specialist with X years experience in a challenging call center environment. An excellent track record of managing a high volume of calls in a calm and diplomatic manner with
a solid record of success in trouble shooting and resolving problems. A committed and flexible team member who consistently achieves key performance objectives.


Work Experience

Call Center Agent

The Storage Group Ltd, Philadelphia, PA

January 2012 - Date

  • handle incoming calls from a national customer base
  • provide detailed information on services and products to customers
  • make appropriate storage recommendations based on customer requirements
  • locate available storage space
  • enter accurate and complete customer information into system
  • process bookings and orders within time frames
  • research and resolve service, product and billing issues
  • maintain updated records of all customer interactions
  • monitor and contact customers for booking renewals
  • produce weekly call reports for management
  • achieve and exceed key performance indicators in all areas

Call Center Representative

RCD Cable, Philadelphia, PA

September 2008 - November 2011

  • answered inquiries relating to account information, products and services, rates and policies
  • entered and tracked sales orders
  • resolved complaints
  • scheduled service calls
  • expedited priority issues
  • provided ongoing support to customers

Telemarketing Representative

Brixton Energy Co, Philadelphia, PA

August 2006 - August 2008

  • called and emailed prospects
  • discussed products and services with prospective customers
  • scheduled appointments for prospective customers
  • liaised with sales team
  • generated repeat business from existing customers
  • maintained customer data base

Education

Roxborough High School, Philadelphia, PA
High School Diploma, 2005

Certificate in Customer Relations, 2006


Technical Skills

  • MS Office
  • CRM software
  • call center telephony and technology
  • data entry and collation skills

Core Competencies

  • communication skills
  • customer service orientation
  • problem-solving
  • information management
  • organizational skills
  • attention to detail
  • persuasive ability
  • stress tolerance
  • adaptability

References

Available on request


Be sure to include a convincing cover letter with your resume.

Include your own work information in this sample call center agent resume. Use the detailed call center job description to help you with call center resumes.

Call Center Work

Call Center Resumes

Customer Service Resume Sample

Customer Service Resume Objective Examples

Help Desk Resume

Sample Resume Template

Call Center Cover Letter to send with your call center resume.

Call Center Manager Cover Letter

Customer Service Cover Letter

Tips for Call Center Resumes

Resume Keywords

Call Center Interviews

Call Center Interview Questions and Answers

Customer Service Interview Questions

Job Interviews > Resume Samples  > Call Center Resume

  AddThis Social Bookmark Button

To Top of Page